All our chinchillas are 100% safe, secure, and guaranteed to be in good health and free from any signs of infection at the time we ship them to you. We take pride to say that our relationship with you does not end once you take home a chinchilla from us. As a family of breeders and experienced chinchilla counselors, we would wish to believe that nothing can ever go wrong with our chinchillas. However, some things are not always in our control because a chinchilla’s health depends on many things like genetics, exercise, nourishment, and overall daily care.

We do not believe your chinchilla is replaceable due to emotional attachments but we do believe that sometimes the pains of losing a chinchilla can be reduced when we can offer you another chinchilla of equal value. In case of the unforeseen event of death within one year from its purchase date, or if the chinchilla is found to possess health disorders (within 1 year) that adversely affects the health of the chinchilla, we will replace it with another chinchilla of equivalent value at no cost to you. The reason for death should be certified by a certified VET technician and we shall expect you to email us a copy of this health report.

Nothing makes us happier than knowing that we did bring much joy into your home with one of our babies. We do constantly give you health advice to make sure your chinchilla remains healthy. Here is a measure that will help:

Send us a copy of the health examination (a medical record) within 10 business days of receiving your chinchilla. The examination must be carried out by a licensed VET.